SalesForce Case Number: 521079
The “Devices Usage” report apparently provides a correct total session count, but the “Session Usage” report does not - it excludes some sessions that should be counted.
Discussed with Brent Cook at ELUNA, May 2, 2019
This issue needs to be prioritized by the Summon Working Group and addressed by Ex Libris.
From the IGeLU-ELUNA Analytics Working Group, Analytics Evidence Document
Please send questions or comments to the Analytics Working Group Listserv