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    4. Analytics Evidence S11 - “Session Usage” report is known to provide incorrect session counts, but is still presented as correct.

    Analytics Evidence S11 - “Session Usage” report is known to provide incorrect session counts, but is still presented as correct.

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    Created By: Igelu-Eluna Analytics
    Created on: 5/16/2019



    SalesForce Case Number: 521079

    The “Devices Usage” report apparently provides a correct total session count, but the “Session Usage” report does not - it excludes some sessions that should be counted.

    status: open
    subject area:


    Discussed with Brent Cook at ELUNA, May 2, 2019

    This issue needs to be prioritized by the Summon Working Group and addressed by Ex Libris.


    From the IGeLU-ELUNA Analytics Working Group, Analytics Evidence Document

    Please send questions or comments to the Analytics Working Group Listserv

     




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      • Analytics Evidence S10 - When we log into Summon Admin, our identity changes to “Guest”. Frequently we are unable to log into Summon Analytics.
      • Analytics Evidence S12 - Make open access facet statistics available
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