Skip to main content
ExLibris

Knowledge Assistant

BETA
  • Subscribe by RSS
  • Back
    Summon

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Summon
    3. Knowledge Articles
    4. Summon访问慢或者打不开的问题该如何解决?

    Summon访问慢或者打不开的问题该如何解决?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. 问题
    2. 答案
    • Product: Summon
    • Product Version: All versions

    问题

    Summon访问慢或者打不开的问题该如何解决?

    答案

    1. 查看Summon Status Page(http://status.exlibrisgroup.com/),确定Summon运行良好与否
    2. 检查浏览器版本,确定是否是因为浏览器版本过低导致。
      • Summon官方支持的浏览器:IE 9+, Firefox 18+, Chrome 28+, Safari 6+。360浏览器,搜狗浏览器不是官方支持的浏览器。经验表明,360浏览器8.0以上版本可以正常访问Summon
    3. 检查本地网络与Summon之间的连接, 确定是否是网络访问问题
      • Tracert  chinasupport.summon.serialssolutions.com
      • Tracert  assets.summon.serialssolutions.com
    4. 开工单联系技术支持, 提供上方Tracert信息
       

     


    • Article last edited: 28-04-2018
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Summon: WTI-Frankfurt eG Databases to be removed - May 2022
      • The Ex Libris Central Discovery Index (CDI) – An Overview
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Summon
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved