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    Viewing System Status for SaaS Environments

    • Article Type: Q&A
    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Question

    Where can I view notifications about the status of hosted environment, Multi-Tenant  / Single-Tenant?

    Answer

    Notifications from Ex Libris, current status and a 5-day history of the status of hosted environments, are posted on our System Status page;

    For Multi-Tenant environment:  status.exlibrisgroup.com

    For Single-Tenant environment: status.exlibrisgroup.com/single-tenant/

     

    Once you connect to the status page, each environment is identified by an Instance name.

    For example:

    • Primo Multi-Tenant Environment: Primo MT NA01
    • Primo Single-Tenant Environment: Primo ST EU01
    • Primo Central: PC CR01
    • bX: bX CR01

     

    What information is provided on the system status page?

    For Multi-Tenant

    Information is provided on the ENVIRONMENT  level.  

    • Service alert Information
    • Performance issues
    • Service disruption
    • Scheduled maintenance
    • For Primo: SP installation

     

    For Single-Tenant

    Information is provided on the DATA CENTER level, or PRODUCT on the  DATA CENTER level.

    • Service alert Information
    • Performance issues
    • Service disruption
    • Scheduled maintenance

     

    To take full advantage of the System Status Page, we recommend to set up an email alerts, using the Targeted Broadcasting Tool:

    1.       Login to Support Portal

    2.       Click "Email Preferences" tab

    3.       Check your product

    4.       Click Save.

    Once you are subscribed, any updates to the System Status page, including scheduled maintenance, will be sent to you directly via email.

    Users, who don't have a login to Support Portal, can subscribe to the email alerts directly on the System Status page.

    Additional Information

    To find the Instance names for any of your other multi-tenant or single tenant environments via the Support Portal:

    1.       Login to the Support Portal

    2.       Go to the Account Assets tab

    3.       Select an Asset (product)

    4.       Look for the entry called “Instance name on Status page.”

    Single Tenant instances typically have "ST" in the instance name.


    • Article last edited: 22-Oct-2017