SFX-Verde Harvesting Stopped Working After Work in SFX Server

• Article Type: General
• Product: SFX

Problem Symptoms:
After maintenance was done in SFX server or its firewall, Verde-SFX harvesting is no longer working.

Cause:
The firewall settings for the SFX server may have changed so that Verde can no longer access the MySQL database.

Resolution:
If Verde is local, use the "telnet" command to check connectivity from the Verde server:

>telnet [SFX SERVER HOSTNAME] 3310

If the request is refused or times out, firewall settings for SFX need to be updated. The Verde server needs to access SFX on port 3310 (for MySQL).