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    Browse discharge fails if performed by 10-char operator_id with event logging enabled

    • Article Type: Known Issue
    • Product: Voyager
    • Product Version: 9.0.0
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Symptoms

    * Retain historical browse setting enabled in System Administration
    * Attempting discharge of available item (browse) results in "An error occurred while attempting to process discharge request"

    Defect Status

    VYG-6026 is resolved for Voyager 9.1.0 and higher.

    Replication Steps

    1. Find an available item and note its barcode.
    2. In System Administration > System > Events > BROWSE > Edit > check box for Retain to enable logging of browse discharges and Save.
    3. Log into Circulation as operator with 10-character operator ID.
    4. Note that 10 character ID is valid for field OPERATOR_ID in database; field is VARCHAR2(10) in both OPERATOR and EVENT tables.
    5. Click Discharge.
    6. Enter item barcode from step 1.
    7. Receive error: "An error occurred while attempting to process discharge request."
    8. log.voyager also logs circsvr error:
    circsvr[17523] - THEWORKS - Wed Aug 13 13:25:56 2014
    - SQLError - search_sql__ppc.cxx[157]
    Function code: 3 query="insert into event (event_id,item_id,item_type_code,item_location_id,patron_id,patron_group_code,oper_id,circ_location_id,event_type_id,event_date) values (:b0,:b1,:b2,:b3,:b4,:b5,:b6,:b7,:b8,sysdate)"

    Workaround

    Option 1:
    1. System Administration > Security > Operators
    2. Create new operator_id with 9 characters or fewer.
    3. Save and use new operator_id instead of 10-character operator_id.

    Option 2:
    1. System Administration > System > Events > BROWSE
    2. Click Edit.
    3. Uncheck Retain.
    4. Save.

    Category: Circulation


    • Article last edited: 1/6/2015