Can't cancel PO: "This purchase order contains serials and cannot be canceled."

• Article Type: General
• Product: Voyager
• Product Version: all

Problem Symptoms:

• Attempting to cancel purchase order results in error message: "This purchase order contains serials and cannot be canceled."
• At least one Line item copy displays Received Complete status on PO footer, Received Partial in Detailed Line Item>Copy Status tab
• Purchase order status is Approved
• No pending invoices are attached to purchase order
• Purchase order contains a line item with a subscription component

Cause:
Purchase order contains a line item with an active subscription component, preventing its deletion.

Resolution:
1. a. If a record of issues received is needed, transfer that information to the holdings record in Cataloging
OR b. If you have a new order for the same title, copy the old PO with components re-linked (so the component is attached to new line item & PO, not old)
2. Delete subscription component
3. Cancel purchase order

Category: Acquisitions

• Article last edited: 10/8/2013