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    Ex Libris Knowledge Center

    Can't cancel PO: "This purchase order contains serials and cannot be canceled."

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    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.1

    Problem Symptoms:
    ?€¢ Attempting to cancel purchase order results in error message: "This purchase order contains serials and cannot be canceled."
    ?€¢ Line item copies on PO have Received Complete status
    ?€¢ Purchase order status is Approved
    ?€¢ No pending invoices are attached to purchase order
    ?€¢ Purchase order contains a line item with a subscription component

    Cause:
    Purchase order contains a line item with an active subscription component, preventing its deletion.

    Resolution:
    1. a. If a record of issues received is needed, transfer that information to the holdings record in Cataloging
    OR b. If you have a new order for the same title, copy the old PO with components re-linked (so the component is attached to new line item & PO, not old)
    2. Delete subscription component
    3. Cancel purchase order

    Category: Acquisitions

    • Article last edited: 10/8/2013