Problem Symptoms

• Item type will circulate to patron group A, but not patron group B
• Receive block message, "Item does not circulate."

Cause

Patron type / item type matrix combination is not allowed to charge/renew in the policy definition

Resolution

1. Go to SysAdmin > Circulation > Policy Definitions > [choose policy def] > Edit > Matrix tab
2. Choose appropriate matrix entry for patron type / item type combination
3. Click Modify; Circulation Policy Matrix Record Settings window appears.
4. On Settings tab, ensure Charge/Renew checkbox is checked.

• Article last edited: 08-Oct-2013