Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Charge Book , "An error occurred while attempting to process a charge request."

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.0

    Problem Symptoms

    "An error occurred while attempting to process a charge request" OR

    "Valid circulation calendar not found. Please consult the System Administrator." for charges to specific patron group.


    Loan period for patron group and item type is 200 days; Circulation calendar end date is before the calculated due date.


    1. Open System Administration Client

    2. Circulation > Calendars

    3. Make one of 2 changes:

    a. Extend end date of calendar to cover entire loan period.

    b. Create new calendar that starts where current calendar ends & covers entire loan period.

    4. In case of 3b, add new calendar to Circulation > Policy Definitions > [policy] > Calendars.

    5. Save

    • Article last edited: 08-Oct-2013