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    Items are set as Lost immediately after Overdue and no fine generated

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    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

    Problem Symptoms

    Immediately after items become overdue, the status shows as “Lost-System applied” without generating fine.

    Cause

    Lost interval is set to 2 days. Once items are overdue 2 days, the system considers them Lost and adds Lost-System applied status.

    Overdue fines are not assessed until an item is returned/discharged.

    Resolution

    To extend the time an item is overdue before the system applies Lost status:

    1. In System Administration > Circulation > Policy Definitions > [policy] > Matrix, find applicable patron group/item type combination(s)
    2. Update value for Lost Interval
    3. Save changes
    • Article last edited: 20-Nov-2017