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    SMS messages fail with error 500

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    • Article Type: General
    • Product: Voyager
    • Product Version: 9.1
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local;

    Symptoms
    * SMS messages are not being sent by Voyager.
    * SMS provider is Clickatell
    * Test message responses, and Apache error logs show:
    HTTP Status 500 - 1
    type Exception report
    message 1
    description The server encountered an internal error that prevented it from fulfilling this request.
    exception
    java.lang.ArrayIndexOutOfBoundsException: 1
    ...
    * Corresponding Tomcat catalina.out log shows:
    SEVERE: Servlet.service() for servlet [SmsProxyHttp] in context with path [/core-sms-proxy] threw exception
    java.lang.ArrayIndexOutOfBoundsException: 1
    ...

    Cause
    API Id is missing from the <ProviderPassword/> tag in SmsProxyConf.xml

    Resolution
    * The <ProviderPassword/> tag for <Institution> configurations in SmsProxyConf.xml, must contain both the password and the API-Id separated by a colon (:), when the SMS provider is Clickatell
    * Add the Password and API-Id to the SmsProxyConf.xml institution configuration with the format [Password]:[API Id]

    Category: Server issues

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