• Article Type: General
• Product: Voyager
• Product Version: 8.0.0

Problem Symptoms:
* SMS service was working and stopped
* Made firewall change; investigated & reopened firewall, but messages still not delivered to provider
* SMS log contains N/A for provider status:
2013-06-02 09:05:14,082 0 [main] INFO SMSLOG - Send SMS result for patron : NNNNNN
SMS number : 1-XXX-XXX-XXXX
Message Type : Circulation overdue notice
SMS Proxy Status: request accepted
SMS Provider Status: N/A
Send date : 2013-06-02 09:02:02
(where NNNNNN is patron_id and XXX-XXX-XXXX is patron SMS phone number)

Cause:
SMS provider IP not in allow list

Resolution:
Add SMS provider IP to Voyager server's allow list

Category: Batch jobs

• Article last edited: 10/8/2013