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    SMS provider not receiving messages

    • Article Type: General
    • Product: Voyager
    • Product Version: 8.0.0

    Problem Symptoms:
    * SMS service was working and stopped
    * Made firewall change; investigated & reopened firewall, but messages still not delivered to provider
    * SMS log contains N/A for provider status:
    2013-06-02 09:05:14,082 0 [main] INFO SMSLOG - Send SMS result for patron : NNNNNN
    SMS number : 1-XXX-XXX-XXXX
    Message Type : Circulation overdue notice
    SMS Proxy Status: request accepted
    SMS Provider Status: N/A
    Send date : 2013-06-02 09:02:02
    (where NNNNNN is patron_id and XXX-XXX-XXXX is patron SMS phone number)

    Cause:
    SMS provider IP not in allow list

    Resolution:
    Add SMS provider IP to Voyager server's allow list

    Category: Batch jobs


    • Article last edited: 10/8/2013