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    Using Access 2007 or 2010 with Reporter causes utility.mda file error

    • Article Type: General
    • Product: Voyager
    • Product Version: 7.0.4

    Problem Symptoms:
    ? In Reporter, when using Access 2007 or 2010, Run-time Error 3356: "You attempted to open a database that is already opened exclusively by user Admin on machine XXXX. Try again when the database is available."
    ? In Reporter, when using Access 2007 or 2010: "Run-time error 29070: Your Microsoft Access database or project contains a missing or broken reference to the file 'utility.mda'"

    Cause:
    This behavior is the result of Known Issue 16384-7745.

    Resolution:
    Issue 16384-7745 is resolved in Voyager 7.2.2.

    Additional Information

    Replication steps:
    1. Install Office 2007
    2. Install Voyager clients
    3. Load Reporter and here you should see Runtime Error 29070 and/or 3356

    Workaround:
    1. Reboot your machine if you have already opened the Reporter client.
    2. Open Access 2007
    3. Open the database that Reporter was trying to use (example: acqnotes.mdb)
    4. Press alt + f11 to open the vba menu
    5. Click on tools, references
    6. Uncheck the box beside the reference that has the word "missing: " in front of it.
    7. Close out of the vba menu
    8. Close out of the database
    9. Close out of Access
    10. Open Reporter Client

    Category: Reporter


    • Article last edited: 10/8/2013