- Product: Voyager
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
When using "Process File" button in Pick and Scan, the first entry in the file produces:
Unable to update bib record: item id not found
Unable to update holdings record: item id not found
Unable to update item record: item id not found
I know that my file is good. This happens with both record IDs and barcodes. What do I need to do?
Pick and Scan is sensitive to complex network configurations, and network connection issues and instabilities.
This has been known to occur when running Pick and Scan over a complicated network infrastructure (such as working from home via a campus VPN).
The recommended workaround is to run Pick and Scan from a system that is on the LAN and which has a direct connection to the network1.
1Another possible workaround would be to try closing the client and reopening it, then run Pick and Scan again.
- Article last edited: 05-Jun-2021