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    Voyager Pick and Scan reports "item not found" when using Process File button

    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare



    When using "Process File" button in Pick and Scan, the first entry in the file produces:

    Unable to update bib record: item id not found

    Unable to update holdings record: item id not found

    Unable to update item record: item id not found

    I know that my file is good.  This happens with both record IDs and barcodes.  What do I need to do?


    Pick and Scan is sensitive to complex network configurations, and network connection issues and instabilities.

    This has been known to occur when running Pick and Scan over a complicated network infrastructure (such as working from home via a campus VPN).

    The recommended workaround is to run Pick and Scan from a system that is on the LAN and which has a direct connection to the network1.

    1Another possible workaround would be to try closing the client and reopening it, then run Pick and Scan again.

    • Article last edited: 05-Jun-2021
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