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    WebAdmin Emails are not Received

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Symptoms

    • Emails sent from WebAdmin are not received.
    • Voyager is hosted by Ex Libris

    Cause

    Ex Libris utilizes regional mail relays for sending outgoing mail. Some email servers mail reject email routed through the mail relay. These email servers must be configured to whitelist messages from the Ex Libris mail relay.

    Resolution

    It is recommended that the administrator of the mail server whitelist the the hostname or IP address of the mail relay server. Provide the following whitelist information to the administrator of the email server. It is recommended that if possible the SPF entry using the hostname be used rather than the IP, as the hostname is less subject to change.

    SPF Include Entry IP Addresses
    include:spf-na.exlibrisgroup.com 64.74.237.230/31

     

     


    • Article last edited: 08-17-2017