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    CampusM Uptime Report for campusM AP01 Instance (APAC) - Q3 2019

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    Uptime Quarterly Reports are published each quarter to provide a comprehensive view of our uptime performance as measured over the last three (3) months and over the last twelve (12) months. The report measures our performance as defined in the Service Level Agreement.

     

    This document details the uptime report for the campusM AP01 in APAC.

     

    The uptime measured on a rolling 12 month basis October  2018 - September 2019 is 99.98%

    The uptime measured on a rolling 3 month basis July 2019 - September 2019 is 99.95%

     

    Please note our System Uptime Status page, which allows our customers to view the current status of their instance/environment at any time, using the following link: http://status.exlibrisgroup.com

     

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    Unscheduled downtime incidents in Q3 2019

    Date

    Start time

     [SGT]

    End time

    [SGT]

    Duration
    (minutes)

    Description
     August 13, 2019 03:36 PM 04:43 PM 67
    • Following a successful run on Development and QA environment, a database script was executed on the production environment resulting in failure. This failure caused the deletion of database files and required a full database restore.
    • The script execution was not done according the change management procedure and was executed not during permitted time slot.

    Scheduled downtimes during maintenance windows in  Q3 2019

    Start Date

    Day

    Start Time

    [SGT]

    End Time

    [SGT]

    Duration (Minutes)
    August 31, 2019 Saturday 10:04 PM 12:55 AM 171

     

    Total unscheduled downtime minutes during past 12 months

    Quarter

    Total unscheduled downtime in Quarter (minutes)
    Q4 2018 10
    Q1 2019 0
    Q2 2019 0
    Q3 2019 67

     

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

     

    “Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

      

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

     

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

     

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.