- Product: 360 Core Client Center
Why do we have to wait a day for our changes in the Client Center to take effect, and what time do those changes take effect?
When you make changes to your library's profile in the Client Center (such as adding a database, displaying or hiding certain features, making branding or other customization changes to your patron-facing services, and most importantly changes at your Library Settings.), your patrons will not see those changes until the next day.
This is because such changes cannot take place instantly; our system is designed to apply these changes just once a day, in the early morning hours of Ex Libris's office in Seattle, Washington, USA.
This process of refreshing and updating our system (what we call the "cache build") takes several hours, but sometimes it takes longer. During this time, your patrons still have access to our system, and you can continue to make changes in the Client Center. (In other words, our system is not "down" during this process.)
The process begins at 12:00 a.m. (midnight) Pacific Time (convert to your time zone). Any changes you've made (and saved) in the Client Center by that time will become available to your patrons once the process is done several hours later. Changes can be made in the Client Center after that time, but they won't become available to patrons until the following day, more than 24 hours later.
Although it usually is done earlier, the process is almost always complete by 8:00 a.m. Pacific Time (convert to your time zone). If that time has passed and you still haven't seen your changes take effect, please contact us using the Contact Us feature.
The Summon service relies on a data feed from your Client Center profile for the access rights associated with your content. Once your Client Center profile data is updated, the Summon service may require up to 48 hours to refresh rights information and changes to your Library Settings. See Summon Index Update for information on timing for Index Updates and Rights Updates.
Usage statistics reports you load into 360 Counter, and costs/payments you attach to resources, adhere to the data upload schedule for consolidating cost and usage data and making it available via reports in Intota Assessment.
Most Ex Libris discovery services allow some way to preview changes in real time, rather than waiting for the daily refresh. Click Preview in the appropriate service (such as the Administration Console) to view the changes with your institution’s modifications. This provides the opportunity to revert or correct your changes before going live for your patrons.
- Date Created: 9-Feb-2014
- Last Edited Date: 08-Mar-2018
- Old Article Number: 7511