Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    360 Services
    Ex Libris Knowledge Center

    360 Link: How do I prevent the "We do not have enough information" error from occurring?

    1. Last updated
    2. Save as PDF
    • Product: 360 Link

    Symptoms

    When a 360 Link URL is rewritten by a proxy, there is a possibility it can generate a "We do not have enough information" error as seen below:

    notenoughinfo.PNG

    Resolution

    Please ensure the following steps have been taken.

    1. If you have encoded the proxy into your base URL (e.g. at a referring source that uses 360 Link to search for full text), make sure you change that at any vendors/providers.

    Your base URL should look like https://LIBHASH.search.serialssolutions.com, not https://LIBHASH.search.serialssolutions.com.proxy.edu or https ://0-proxy.LIBHASH.search.serialssolutions.com.proxy.edu/

    2. Adjust your proxy so the serialssoutions.com domain is not rewritten.

    Make sure there is a NeverProxy directive in your config.txt file if your library uses EZProxy for LIBHASH.search.serialssolutions.com.

    If you use WAM, make sure the serialssolutions.com domain is not wildcarded in your access table.

    Please contact your proxy vendor if you need assistance.

     

    • Article last edited: 13-Sep-2018