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360 Link

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  • Product Documentation
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    Access the latest documentation for Ex Libris products
    • Overview
    • Configuring 360 Link and Setting Up Sources and Targets
    • Usage Statistics
    • Help and Troubleshooting
    • FAQ's (Frequently Asked Questions)
    • 360 Link Accessibility Statement
    • Security and Data Privacy
  • Training
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    Learn new skills and get certified with our tutorials, recorded training and other materials
    • Overview
    • Client Center Essentials
    • 360 Link Essentials
    • Client Center Extended Training
    • 360 Link Extended Training
    • 360 Link (legacy version): Video Tutorials
  • Release Notes
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    Stay informed about the features and capabilities included in each product release
    • 360 and Intota Services Roadmaps
    • 360 Link: Release Notes and Status Updates
    • 360 Link Release Schedule
  • Knowledge Articles
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    Search our extensive knowledge base for answers to commonly raised questions
    • 360 Link: 1-Click: Some Providers Don't Work with Helper Window
    • 360 Link: Citation Error Screen When Looking Up a PMID (PubMed ID)
    • 360 Link: DOI-based article-level links for DOAJ require matching domain URL in the KnowledgeBase
    • 360 Link: Frequently Asked Questions (FAQ)
    • 360 Link: How do I check when the Google Scholar index was last refreshed?
    • 360 Link: How do I configure custom URLs to include my Account ID for ProQuest databases?
    • 360 Link: How do I prevent the "We do not have enough information" error from occurring?
    • 360 Link: Links Don't Open in a New Browser Window
    • 360 Link: Ovid Article Linking
    • 360 Link: Springer Transition to https -- effective August 16, 2017
    • 360 Link: Troubleshooting an Article Preserved on Your LOCKSS Box
    • 360 Link: OhioLinks Migration from Olinks
    • 360 Link链接出现空白页?
    • Blank Page Appears When Linking via 360 Link and EZproxy to Abstracting and Indexing Databases
    • Can a closed SalesForce case be re-opened?
    • Chrome browser identifies connection as "Not Secure"
    • Customer ability to close Salesforce Cases
    • How can I configure 360 Link to avoid persistent problems with the 360 Link Sidebar?
    • How do I fix the Google Scholar broken captcha issue?
    • Introduction to the Knowledge Center
    • Knowledge Center Questions and Answers
    • Tips for Advanced Document Searching in the Customer Knowledge Center
    • Viewing System Status for SaaS Environments
    • What Are the Common Causes of Full Text Linking Problems, and How Can Linking Be Improved?
    • What is a granularity mismatch and are there workarounds to improve linking?
    • What is Case Status, and What Does It Mean?
    • What is changing with PubMed LinkOut?
    • What is the impact of Google Chrome version 80 on 360 Link?
    • What procedure should be followed to alert Ex Libris of a system down?
    • What providers and databases can be added to the Sidebar Exclude List?
    • Why are article level links missing from Oxford databases?
    • Why aren't library holdings showing on the 360 Link results page?
    • Why are OpenURL links from EBSCOhost failing?
    • Where are the issue and volume links in 360 Link with IEDL results pages?
    • Why isn't article-level linking available for the Freely Accessible and Single Journals databases?
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