Problem Symptom

When linking from A&I databases (such as EBSCO or APA products) to full-text on other databases using 360 Link 2.0 and EZproxy a blank page appears instead of the content.

Cause

This occurs when a publisher's site uses code that blocks content from appearing in frames. The 360 Link 2.0 Sidebar uses frames.

Resolution

1. Add the following line of code to your EZproxy configuration file:
   
   HTTPHeader -global -response -block X-Frame-Options
   
    
2. This will strip the code from all sites that are proxied.
3. Open access sites that you have not included in the proxy will still appear as blank frames, but all of your subscribed content should appear as expected.

Note: This workaround may not be compatible with older configurations of EZproxy.

Additional Information

360 Link: Sidebar Helper Frame Cannot Display with Some Providers

360 Link: Administration Console – Sidebar Exclude Options for Problem Resources

• Article last edited: 05-Feb-2017