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    "Unable to find local patron information"

     

    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description:
    Production server -- two patrons, barcode 2031238 and barcode 2011082, trying to issue items 3690019431, 3690019435 and 3690019436.

    Patrons' home library = VHPC, books belong to VFAL, and there are permissions for loans to be made for any patron / book combination at these sublibraries in alephe / tab_base.eng

    We are getting the error message "Unable to find local patron information" when trying to loan these books, even though local patron information is there ... and we can't see what's wrong.

     

    Resolution:
    In alephe_tab/tab_sub_library.eng you have VFAL in col 9 for VFAL library

    VFAL 1 SHL50 L Forth Valley Royal Hospital VL VL VFAL VFAL VSRI

    But for patron 2031238 you have only SHL50 and NHML defined in his local information

    You may either define VFAL sublibrary in the local information for this patron 
    Or define in tab_sub_library.eng col 9 or 10 SHL50 as default for sublibrary VFAL

    From tab_sub_library.eng header:

    ! COL 9. 5; ALPHA_NUM, UPPER; ;
    ! Local patron record;
    ! First choice for local patron privileges record;

     

     


    • Article last edited: 12-Mar-2016
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