• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
After resolving problem described in KB 1634-56740 ("AIK ikit step 5.5: " drop_user.sh: line 11: sqlplus: command not found" :") got:

ORA-12514: TNS:listener does not currently know of service requested in connect descriptor

Cause:
Bad tnsnames file.

Resolution:
1. Manually edit the tnsnames file in /exlibris/app/oracle/product/11r2/network/admin. See KB 16384-61809 ("Connection to the database aleph21 via listener hasn't been established yet").
2. Rerun AIK step

Category: Installation

Subject: New Installation

• Article last edited: 10/8/2013