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    ARC Report Studio error: promptLocale_en-US.xml


    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care



    When trying to open a report with Report Studio using icon, the following error appears: 
    404 - Not Found 
    URL: cchl/res/promptLocale_en-US.xml 

    Response Text: 
    <title>404 Not Found</title> 
    <h1>Not Found</h1> 
    <p>The requested URL /pat/cchl/res/promptLocale_en-US.xml was not found on this server.</p> 
    <address>Apache/2.2.29 (Unix) Server at Port 8081</address> 

    Another version of error: 
    404 - Not Found 
    URL: cchl/res/promptLocale_en-CA.xml




    Option A:


    1. Connect to Unix as crn user


    2. Go to directory

         cd $CRN_HOME/webcontent/pat/cchl/res


    3.Copy file promptLocale_en-gb.xml

    cp promptLocale_en-us.xml promptLocale_en-US.xml


    (or any other language extension, like promptLocale_en-fre.xml to promptLocale_en-FRE.xml)


    4. Restart ARC

    a. $arce_root/arc_shutdown

    b. $arce_root/arc_startup


    Option B - Change the language to English (neither US nor Canadian) - both in FireFox and in Cognos.


    Additional Information

    May be a Cognos defect.



    • Article last edited: 15-May-2016