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    ARC Report Studio not working in IE10; Error: 404 - Not Found URL: cchl/res/promptLocale_en-GB.xml

    • Article Type: General
    • Product: Aleph

    Problem Symptoms:
    When I try to open something in Report Studio or create a new report in Report Studio (after selecting the package) I get the following error message:

    *************************************************

    404 - Not Found
    URL: cchl/res/promptLocale_en-GB.xml

    Response Text:

    <title>404 Not Found</title>
    </head><body>
    <h1>Not Found</h1>
    <p>The requested URL /pat/cchl/res/promptLocale_en-GB.xml was not found on this server.</p>
    [...]

    Cause:
    Internet Explorer 10 configuration

    Resolution:
    It is recommended to use compatibility mode in Internet Explorer 10

    1. Press F12 for Tools / Developer Tool
    2. Choose Browers Option 'Internet Explorer 9'
    to simulate Internet Explorer 9

    Additional Information

    If this is not working for you, you might try the following workaround:

    1. Connect to Unix as crn user

    2. Go to directory
    cd $CRN_HOME/webcontent/pat/cchl/res

    3.Copy file promptLocale_en-gb.xml
    cp promptLocale_en-gb.xml promptLocale_en-GB.xml

    4. Restart ARC
    a. $arce_root/arc_shutdown
    b. $arce_root/arc_startup

    Category: Configuration/ARC

    Subject: ARC


    • Article last edited: 5/27/2014
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