After v21 SP 2638: "Failed to read reply" trying to connect to server with GUI
- Product: Aleph
- Product Version: 20, 21, 22, 23
- Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care
Description
After installing v21 Service Pack 2638, any attempt to connect with the GUI gets "Failed to read reply". The pc_server log shows:
Execution error : file '/exlibris/aleph/a21_1/aleph/exe/character_conversion_line.gnt'
or, possibly:
Execution error : file '/exlibris/aleph/a21_1/aleph/exe/pc_server.gnt'
Resolution
For this service pack, the Third Party Products need to be installed before doing Install service pack:
1. uninstall Service Pack 2638 (util sp: 5. Run SP Utility --> 9. Uninstall Service Pack 2638)
2. install the Third Party Products
3. install Service Pack 2638
- Article last edited: 11-Apr-2016