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    After v21 SP 2638: "Failed to read reply" trying to connect to server with GUI

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    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description

    After installing v21 Service Pack 2638, any attempt to connect with the GUI gets "Failed to read reply".  The pc_server log shows:

      Execution error : file '/exlibris/aleph/a21_1/aleph/exe/character_conversion_line.gnt'

    or, possibly:

      Execution error : file '/exlibris/aleph/a21_1/aleph/exe/pc_server.gnt'

     

    Resolution

    For this service pack, the Third Party Products need to be installed before doing Install service pack: 
    1. uninstall Service Pack 2638 (util sp:  5.  Run SP Utility --> 9. Uninstall Service Pack 2638)
    2. install the Third Party Products
    3. install Service Pack 2638 

     

     

    • Article last edited: 11-Apr-2016