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    Analysis of "Item or like copy is on shelf. Cannot place hold request" message

     

    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

     

    Description

    Under what conditions is the "Item or like copy is on shelf. Cannot place hold request" message produced?  (We want to be able to place holds on on-order items and it won't let us.)

    Resolution

    The message "Item or like copy is on shelf. Cannot place hold request" is  #1130 in ./error_eng/check_hold_request. It is produced by the  check_hold_request_g program under the following conditions:

    1. the user is not allowed to place holds on available items (tab15.lng, col. 8** + Z305-HOLD-ON-SHELF not = "Y"), and 

    2a. the attempted hold is for the exact item, when the item is not on loan and doesn't have an existing hold with a status of "S" (that is, on the hold-shelf, for which the user has been sent an "item available" notice); or

    2b. the attempted hold is for an exact or like item, when all of the items are on loan or have an existing hold with a status of "S" 

    ** Note:  Whether the user can place a hold on an available item is determined by tab15.lng, col. 8.  If col. 8 has "Y", then (unless the user has the Z305-HOLD-ON-SHELF "Y") an availability check is performed -- and only unavailable items can be held.  If you want to be able to place holds on items which are not on loan and not on the hold-shelf -- such as on-order, at-bindery, etc., items --, then a value of "T" should be used in column 8 of the tab15 entry:

    !          T - item availability is not checked when hold request is placed,
    !              because hold requests are always allowed (e.g. short-term loan,
    !              lost, on order, etc.). However, for p_cir_12 (print request
    !              slips) and ue_06 (online printing of request slips),
    !              item is not considered "requestable" and does not print

         Both the pc_server and www_server should be restarted after making changes to tab15.

     


    • Article last edited: 3-Jan-2018