• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
At least two institutions are reporting that circ desk staff are unable to waive or pay fines for patrons who have many transactions associated with their patron record. "Processing Request" appears in the lower-left (as usual) when fines are selected for payment or waiving, but eventually, staff get the following message:

[dialog box title:] Remote Service Error (c0708 multi-p 98)
[dialog text:] Server failed to execute request after 200 seconds.

See patron record 21142211290320 for an example.

Resolution:
Z31-RELATED-Z31-KEY was incorrectly set in the conversion to the same value as Z31-REC-KEY, resulting in a loop.

Changing Z31-RELATED-Z31-KEY to blank in the cases where it was equal to Z31-REC-KEY resolved the problem.

• Article last edited: 10/8/2013