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    Cannot retrieve Active Due Dates in Loan tab

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    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Description:
    When I click on Loan tab/ Active Due Dates, I receive and error message: Unable to retrieve dates. (c0401 get 22) When I click OK to get past the error message, the drop-down menu that shoudl contain the list of sublibraries is blank. This ishappening on all ADMS in version 17 on Oak, our test server.

    The pc_server log seems to indicate an error when retrieving tab16. Can you tell me what this means and how I might fix it? Thanks.

    From pc_server log:

    SERVICE : C0401
    MODULE : Circulation Services
    DESCRIPTION: Get/Update List of Circulation Dates (Z301)
    ACTION : GET
    PROGRAM : pc_cir_c0401

    Load: /exlibris/aleph/prod/owc/owc50/tab/tab16

    Oracle error: io_z301_write
    ORA-00001: unique constraint (OWC50.Z301_ID) violated
    ...
    ...

    Resolution:
    The DatesDefaultSubLibrary parameter in circ.ini may be relevant.

    [General]
    DatesDefaultSubLibrary=ABCDE
    UpdateDatesDefaultSubLibrary=Y

    When I remove the value for DatesDefaultSubLibrary in my circ.ini file and try to load the Active Due Dates table, I have similar problems to those you describe.

    As soon as I type in a sublibrary, the table loads correctly. When I exit, the last value selected from in the dropdown list is saved in my circ.ini. I guess the trick is to get it primed. After that, all seems well.

    • Article last edited: 10/8/2013