Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Cannot see Global Patron Information"; Circ client crashes with memory error

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    When I try to open an ABC50 patron (or bring up the patron list) I either get an "Unable to find Global Patron Information" error message or the Circ client crashes with a memory error: " The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX", The memory could not be "read". Click on OK to terminate that program. "

    We *are* able to access USM50 global patron information successfully.

    This was like cause #1 in KB 3894: The ABC50 $data_root/bor_pics directory lacked the required default_picture.jpg file.

    • Article last edited: 10/8/2013
    • Was this article helpful?