Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Communication Error (global-) Failed To Read Reply

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    ?€¢ The Web OPAC search page does not display
    ?€¢ Or, Web OPAC search result page returns results when searching by system number
    ?€¢ The message 'Communication error (global-n) Failed to read reply' appears in the GUI Client
    ?€¢ The following message appears in $LOGDIR/pc_server_XXXX.log:

    I/O error : file '/tmp/utf_files/exlibris/aleph/uXX_1/XXX01/tab/edit_field.lng'
    error code: 3/5 (ANS85), pc=0, call=4, seg=0
    13 File not found

    Cause:
    The table edit_field.lng is not present under /tmp/utf_files/exlibris/aleph/unn_1/XXX01/tab/

    Resolution:
    1. Run util x/7 to delete and recreate the utf_files

    Category: Web OPAC (500)


    • Article last edited: 10/8/2013