Communication Error (global-) Failed To Read Reply

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Article Type: General
Product: Aleph
Product Version: 20

Problem Symptoms:
?€¢ The Web OPAC search page does not display
?€¢ Or, Web OPAC search result page returns results when searching by system number
?€¢ The message 'Communication error (global-n) Failed to read reply' appears in the GUI Client
?€¢ The following message appears in $LOGDIR/pc_server_XXXX.log:

I/O error : file '/tmp/utf_files/exlibris/aleph/uXX_1/XXX01/tab/edit_field.lng'
error code: 3/5 (ANS85), pc=0, call=4, seg=0
13 File not found

Cause:
The table edit_field.lng is not present under /tmp/utf_files/exlibris/aleph/unn_1/XXX01/tab/

Resolution:
1. Run util x/7 to delete and recreate the utf_files

Category: Web OPAC (500)

Article last edited: 10/8/2013