• Article Type: General
• Product: Aleph
• Product Version: 20
• Relevant for Installation Type: Dedicated-Direct; Direct; Local;

When we try to connect to a customer server we get the message "Connection refused".

Resolution:
The most common cause of this problem is the lack of the Ex Libris - US ip address ( 54.85.221.162 ) as an exception in the server's firewall.

Additional Information

The IP address was changed from 192.80.206.206 to 54.85.221.162  on July 14, 2022.

Category: System management

• Article last edited: 7/14/2022