• Article Type: General
• Product: Aleph
• Product Version: 18.01

Problem Symptoms:
* Today many of our patrons have complained about receiving loan notices (cir-10, loan-notice-letter.xsl) that were inaccurate
* the service Courtesy Notices (cir-10) completed successfully without any errors
* A number of patrons have received reminders about items that they have already returned or notices that are old, i.e. with inaccurate return dates.
* Here is an example:

Patron ID XYZ received a loan notice from us Sun, 14 Oct 2012 22:06:52 +0100. The patron claims he have returned the book (SYS 123456789). In the system there's a regular return registered of this item 121002 13:17.

Cause:
The print daemon wasn't running for some weeks and when it was restarted, it processed all printfiles that were in the libraries /print directory. This included files with old courtesy notices from the past weeks.

Resolution:
Install print daemon on a separate PC and make sure that it runs 24h/7 days a week.

Category: Circulation (500)

• Article last edited: 10/8/2013