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    Defining the mailserver in ARC 4

    • Article Type: General
    • Product: ARC
    • Product Version: ARC 4

    Problem Symptoms:
    Schedules do not work, Scheduled reports on Waiting mode, Mails are not sent

    Missing Mail server definition on ARC

    For configuring an Email-Account in ARC please refer to the:

    The configuration client can be started in ./cognos/bin/


    Alternatively, define the smtpMailServer in file /exlibris/crn/arc4_1/c10/configuration/cogstartup.xml :


    Change the "hostname:25" to "localhost:25"


    <crn:parameter name="smtpMailServer">
    <crn:value xsi:type="cfg:hostPort">localhost:25</crn:value>

    Please check also, whether your outgoing mailserver allows sending of anonymous emails or whether it requires a user or password. If it requires a user/password it will need also to be defined in the configuration as SMTP Account in the Cognos configuration, as described above.


    Category: ARC Configuration

    Subject: Mail Server

    • Article last edited:
    • Internal Notes