• Article Type: General
• Product: ARC
• Product Version: ARC 4

Problem Symptoms:
Schedules do not work, Scheduled reports on Waiting mode, Mails are not sent

Cause:
Missing Mail server definition on ARC

Resolution:
For configuring an Email-Account in ARC please refer to the:

https://www.ibm.com/support/knowledg...eraccount.html

The configuration client can be started in ./cognos/bin/crconfig.sh.

Alternatively, define the smtpMailServer in file /exlibris/crn/arc4_1/c10/configuration/cogstartup.xml :

Change the "hostname:25" to "localhost:25"

<crn:parameter name="smtpMailServer">
<crn:value xsi:type="cfg:hostPort">localhost:25</crn:value>
</crn:parameter>
 

Please check also, whether your outgoing mailserver allows sending of anonymous emails or whether it requires a user or password. If it requires a user/password it will need also to be defined in the configuration as SMTP Account in the Cognos configuration, as described above.

Category: ARC Configuration

Subject: Mail Server

• Article last edited:
• Internal Notes