• Article Type: General
• Product: Aleph
• Product Version: 2

Problem Symptoms:
After changing the mailserver, the reports are not sent out to the recipients.

Cause:


Resolution:
For configuring an Email-Account in ARC please refer to the
http://publib.boulder.ibm.com/infocenter/c8fpm/v8r4m0/index.jsp?topic=/com.ibm.swg.im.cognos.inst_cr_winux.8.4.1.doc/inst_cr_winux_id4399SpecifyaMailServerConnection.html

The configuration client can be started in ./cognos/bin/crconfig.sh.
There you can check, whether the configuration in the Properties windows for SMTP mail server is correct.

Please be check before activation of this configuration client
- that JAVA is installed correctly
- that the variable $JAVA_HOME is defined
- that the terminal is capable of running JAVA applications

A (changed) configuration will be saved to the file ./cognos/configuration/cogstartup.xml.

Alternately you could consult this configuration file directly to check the configuration in the following section, default is "localhost:25".

<!-- smtpMailServer: Specifies the host name and port of the mail server computer. -->
<!-- Use the following syntax to specify the location of the mail server: host:port. The
default SMTP port on most mail servers is 25. -->
<crn:parameter name="smtpMailServer">
<crn:value xsi:type="cfg:hostPort">localhost:25</crn:value>
</crn:parameter>
Please check also, whether your outgoing mailserver allows sending of anonymous emails or whether it requires a user or password. If it requires a user/password it will need also to be defined in the configuration as SMTP Account in the Cognos configuration, as described above.

Category: ARC Configuration

Subject: Mail Server

• Article last edited: 10/8/2013