Discrepancy between GUI and WebOPAC requests for a patron

• Article Type: General
• Product: Aleph
• Product Version: 18.01

Description:
Susan Jones, patron ID 116388435, has 1 title request and 1 hold request in GUI; but in web OPAC only 1 title request, no hold request.

Why?

Resolution:
The hold reqests are z37 records and the title-level requests are z370 records.

In the case where a patron has a title-level request that z370 record will translate into at least one z37 -- though it *could* be more than one.

In this case, the patron has one z370:

SQL> select Z370_HOLD_LIST from z370 where z370_id = '116388435';

Z370_HOLD_LIST
--------------------------------------------------------------------------------
ABC500035605850000100001Y


And one z37:

SQL> select z37_rec_key from z37 where z37_id = '116388435';

Z37_REC_KEY
-------------------
0035605850000100001


But, as you can see, they are the same item (003560585-00001).

Thus, the patron has just one item requested / on hold.

• Article last edited: 10/8/2013