• Product: Aleph
• Product Version: 20, 21, 22, 23
• Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Description:
We have two patrons whose names appear twice in the "Patron List" window. Each pair has the same name and barcode, but a different Patron ID. The patrons in question are: 

ID25259 (& ID27888) with barcode of 111100000000036597 and patron name of Jones, Linda and 
ID23352 (& ID23355) with barcode of 111100000000034911 and patron name of Smith, Tonia. 

The original problem with these was that there is a space at the beginning of the barcode. The resolution was to create a new (identical) patron record with the barcode without the initial blank. Now we are finding out that this is not really what is needed. 

Each of these patrons is listed twice in the "Patron List" window and is causing confusion. We would like to have just one appearance of each in the "Patron List" window. Can you remove the entry that has the Patron ID of ID25259 and Patron ID of ID23352?

Resolution:
It was not possible to delete the patrons with these defective barcodes with the GUI client. (When they tried to access the patron, they would get "Unable to find global patron information".) 

Contact Ex Libris Support -- in regard to Internal Note -- if you have this problem.

• Article last edited: 12-Mar-2016