• Article Type: General
• Product: Aleph
• Product Version: 17.01

Description:
I used Save/Mail this morning to send a record to someone this morning and she told me that she has received 6 copies of the message from the OPAC.

Resolution:
We have some similar cases from other customers where duplicate messages have been sent from the OPAC. Two factors that have been linked to this elsewhere are the use of the Mozilla Firefox browser and the use of the Back button.

Were you using Firefox as your browser, rather than IE?
Once you had Sent the message from the OPAC, did you use the Back button in the browser to navigate?

If either of these things is true, it might explain the phenomenon you are seeing.

• Article last edited: 10/8/2013