• Article Type: General
• Product: Aleph
• Product Version: 3

Problem Symptoms:
When trying to connect to the ARC portal you get the error message
"The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured.
Try again or contact your administrator.'

arc_startup ends with error:
"ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"

Cause:
Oracle was not started

Resolution:
Restart Oracle

Category: Configuration/ARC

Subject: ARC

• Article last edited: 3/13/2014