Skip to main content
ExLibris
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Failed to read reply" for all GUI services

    • Article Type: General
    • Product: Aleph
    • Product Version: 21

    Problem Symptoms:
    * Error message in GUI ("Failed to read reply") every time we try to run a service.
    * In PC-server logfile:

    SERVICE : C0172
    MODULE : Common Services
    DESCRIPTION: Submit Job to Queue
    ACTION :
    PROGRAM : pc_com_c0172

    Execution error : file '/exlibris/aleph/a21_1/aleph/exe/pcb_service_check.gnt'
    error code: 114, pc=0, call=1, seg=0
    114 Attempt to access item beyond bounds of memory (Signal 11)

    Cause:
    On this particular customer server the libxml library supplied by Aleph Installation package does not work properly.

    Resolution:
    Ex Libris Installation team has disabled the path to "Ex Libris" libxml and set it for the libxml supplied by Solaris OS to solve the issue.
    Ex Libris was not able to reproduce this problem on any other machine.
    If you affected by the problem contact Ex Libris for assistance.


    • Article last edited: 12/11/2013