Global error 5

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Product: Aleph
Product Version: 20, 21, 22, 23
Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Problem Symptoms:
When customer try to connect to the GUI in the first time he gets the following error messages
communication error (global -5)

failed to connect to host

Cause:
In AL500/ALEPHCOM/TAB
in file Library.ini in the parameter PCVER contain wrong address or port

Resolution:
in AL500/ALEPHCOM/TAB
in file Library.ini in the parameter PCVER the parameter PCVER should contain the correct address server from which we want to download update for the GUI

Article last edited: 15-May-2016