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    How is library notified of patron-cancelled hold shelf request?

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    • Article Type: General
    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care


    Looking at My Library Card in the OPAC, there is a Delete link present for hold requests that have already been filled and are on the Hold Shelf.  If the student clicks the Delete, then a message is returned: "Hold Request is already on hold shelf. Your cancellation request will be handled by the library."

    Is there a way that the library is notified that the student has cancelled the filled hold request? Where does that message appear?

    Resolution:
    The p_cir_06 report includes requests on the hold shelf which have been cancelled by the patron. See attached Word doc.

     

    Note:  hold requests deleted by staff in the GUI are immediately deleted.  (The z37 record is changed to a z37h.)  Thus, staff-deleted hold requests are *not* processed by cir-06.

    Attachment

    Attached file

    • Article last edited: 8/26/2015