Question

When a server password is changed, what is the best way to notify Ex Libris?

Answer

Customers can notify Ex Libris in one of two ways:
1) Open a Case with the appropriate product support team. The assigned analyst will update Ex Libris records with the information provided.
2) Call the Support Line at 877-445-5693 (North America) and provide the information to an analyst over the phone.

• Article last edited: 10/8/2013