Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    Inconsistent viewing of expired holds in GUI

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    In viewing reports of expired hold requests, Circulation staff are finding they can sometimes view the request by scanning the item barcode in Circulation, making sure the Non-Active Requests box is checked. But other times, the expired hold does *not* appear.

    In each case, they have been able to successfully look up the request via the Patron record, and then they "go to item, -- but this is an inconvenience for the staff.

    There are no apparent differences between the holds which can be accessed via item barcode and those which can not.

    Duplicate item barcodes (for items created via NCIP). (Accessing the item via barcode was bringing up a different item with the same barcode. No request exists for that item.)

    Make barcode of NCIP item unique.

    Additional Information

    The z30_id1 is defined in Oracle as NONUNIQUE -- so there's really nothing enforcing uniqueness. (z30 is the item record.)

    • Article last edited: 1/8/2014