• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
In viewing reports of expired hold requests, Circulation staff are finding they can sometimes view the request by scanning the item barcode in Circulation, making sure the Non-Active Requests box is checked. But other times, the expired hold does *not* appear.

In each case, they have been able to successfully look up the request via the Patron record, and then they "go to item, -- but this is an inconvenience for the staff.

There are no apparent differences between the holds which can be accessed via item barcode and those which can not.

Cause:
Duplicate item barcodes (for items created via NCIP). (Accessing the item via barcode was bringing up a different item with the same barcode. No request exists for that item.)

Resolution:
Make barcode of NCIP item unique.