Logout redirects to blank or error page in Internet Explorer

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Product: Aleph
Product Version: 20, 21, 22, 23
Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Problem Symptoms:
When logging out of Primo or another system using PDS in Internet Explorer, the logout redirects back to a blank or error page.

Cause:
The PDS institute tab_service file includes a [REDIRECT_LOGOUT] section, but no value for the "params" parameter (or this line is commented out).

Resolution:
If this PDS institute uses a local method of authentication (for example, aleph.pl, dps.pl, ldap.pl), erase or comment out the entire [REDIRECT_LOGOUT] section.

If this PDS institute uses a remote method of authentication (for example, shib.pl or remote_load_login.pl), consider adding a valid "params" value to this section.

Article last edited: 26-Jun-2016