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    Logout redirects to blank or error page in Internet Explorer


    • Product: Aleph
    • Product Version: 20, 21, 22, 23
    • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care


    Problem Symptoms:
    When logging out of Primo or another system using PDS in Internet Explorer, the logout redirects back to a blank or error page.


    The PDS institute tab_service file includes a [REDIRECT_LOGOUT] section, but no value for the "params" parameter (or this line is commented out).


    If this PDS institute uses a local method of authentication (for example,,,, erase or comment out the entire [REDIRECT_LOGOUT] section.

    If this PDS institute uses a remote method of authentication (for example, or, consider adding a valid "params" value to this section.



    • Article last edited: 26-Jun-2016