• Product: Aleph
• Product Version: 20, 21, 22, 23
• Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

Description

[This problem seems to be unique to sites with multiple u-trees -- such as PACSCL.] 

The address of one's web OPAC (example: http://pacscl.hosted.exlibrisgroup.com:48996/F) no longer takes one to the local, customized OPAC, but, instead, takes one to the generic Ex Libris University web page. 

http://pacscl.hosted.exlibrisgroup.com:48996/F takes one to the http://pacscl.hosted.exlibrisgroup.com:48996/F screen -- which is the generic Aleph /exlibris/aleph/wis/u20_3/alephe/www_f_eng/login screen -- rather than the customized ./www_f_eng/login-wn801 . 

Clicking on "View source", one sees 8998 as the port it will use rather than 48996. And clicking on "Guest", one gets to the generic (find-b) search screen with "8998" in the URL at the top. 

The www_server_44996 is being successfully restarted each night, but, as shown above, it's never getting to 44996, but is being diverted to 8998 (and www_server 4994). 

The question is why it's switching from 48996 to 8998. 

Analysis/Resolution: 
The WIS apache 48996 is running on aleph instance /exlibris/aleph/a20_3 instead of /exlibris/aleph/wis/u20_3/. 

Stopped apache and www_server on both instances (needed to log in as root in order to kill certain processes), and then started on wis_user *first*. Just restarting didn't help, because it would start on the aleph instance. 

See links in Additional Information below for more common causes (at non-PACSCL sites) of generic OPAC being used.