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    OPAC Won't Display BIB record: Execution error :../check_sfx_service.gnt

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    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Description:
    The system doesn't display the full record. (The user gets a blank screen or a web timeout.) I see the following error in the www_server log:

    Execution error : file '/exlibris/aleph/a20_1/aleph/exe/check_sfx_service.gnt'
    error code: 114, pc=0, call=1, seg=0
    114 Attempt to access item beyond bounds of memory (Signal 11)

    It's possible that this was caused by my update of SFX yesterday. (The update to SFX finished about 2:00 PM and it was not long after that when I saw the problem with the OPAC.)

    This also occurs when using a WWW-F Direct search from Primo via link.

    Resolution:
    Check your aleph_start. If you have either:
    setenv sfx_openurl_1_0 Y <the version 18 form>
    or:
    setenv sfx_openurl_version ver-0.1 <an incorrect v20 form>

    change it to the correct v20 form:
    setenv sfx_openurl_version ver-1.0

    and do aleph_shutdown/aleph_startup, and restart the www_server.

    The following settings may also need to be updated from the Ex Libris defaults:
    setenv sfx_base_url http://demo.exlibrisgroup.com:9003/demo
    setenv sfx_admin_base_url http://demo.exlibrisgroup.com:9003/sfxadmin
    setenv sfx_fetch_address ,Ip=$Z39_HOST,Port=$Z39_SERVER_PORT

    This setting can also cause Primo interoperability problems. From the Primo Interoperability guide: "Primo uses the OpenURL (version 1.0) link syntax to resolve links for electronic resources from SFX, MetaLib, and Primo Central.”

    • Article last edited: 10/8/2013