OPAC returns error message 'missing file' when requesting an item

Problem Symptoms:

* OPAC returns error message 'missing file' when requesting an item
* $LOGDIR/www_server_nnnn.log contains:
Info: Empty table /exlibris/aleph/u20_1/alephe/www_f_spa/item-hold-request-head-
avai
Info: Empty table /exlibris/aleph/u20_1/alephe/www_f_spa/item-hold-request-tail-
avai

Cause:
Configuration in ./xxx50/tab/tab_hold_request_form

Resolution:

Configuration
./xxx50/tab/tab_hold_request_form

! 1 2 3 4 5 6
!!!!!-!!-!!-!!-!-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
##### ## ## ## Y avai

The system searches for files
item-hold-request-head-avai
item-hold-request-tail-avai

A. Create files as described in document 'How to make a different item-request web page for available and non-available items'

B. Remove the configuration in ./xxx50/tab/tab_hold_request_form

• Article last edited: 01-August-2016