• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
?€¢ In Web OPAC a blank page appears
?€¢ GUI Clients cannot connect to the server
?€¢ /exlibris/aleph/ann_n/log/www_server.log and pc_server.log contain the message: Oracle error: handle_connection ORA-01033: ORACLE initialization or shutdown in progress

Cause:
Oracle was not completely shut down, or was not properly started up

Resolution:
1. dlib to XXX01
2. Run util o/1/2 to restart Oracle
3. Run util o/1/3 to confirm that Oracle is running
4. Run util w/3/1 to restart www_server
5. Run util w/3/3 to restart pc_server
6. Verify that no further instances of the ORA-01033 error appear in the www_server.log and pc_server.log
7. Confirm that the OPAC is accessible
8. Confirm that the GUI Clients are able to connect to the server

• Article last edited: 10/8/2013