Patron has exceeded number of hold requests allowed for all item statuses."

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
The following message appears in Primo or in the Aleph: "Patron has exceeded number of hold requests allowed for all item statuses." (Message 1175 in the ./error_eng directory.)

Cause:
1. For Primo, "HL-GRP check_hold_request_t" (the ADM level, status 99 line check) is specified in the ./xxx50/tab/tab_hold_request table when there is no line like the following in the ./xxx50/tab/tab16:

XXX50 99 ## ## + 00000000 00 A 0000 0000 00000 mmm nnn 0 000 01

2. For Aleph, "check_hold_request_t" (the ADM level, status 99 line check) is specified in the POST or CIRC section of ./xxx50/tab/tab_hold_request table when there is no line like the following in the ./xxx50/tab/tab16:

XXX50 99 ## ## + 00000000 00 A 0000 0000 00000 mmm nnn 0 000 01

Resolution:
Edit the ./xxx50/tab/tab16 shown above, changing the

"XXX50" to the local ADM library;
"mmm", to the maximum number of loans allowed; and the
"nnn", to the maximum number of holds.

Then restart the www_server and pc_server to make the change take effect.