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    Printing error after upgrading workstations to Java 8: Registry key 'SoftwareJavaSoftJava Runtime Environment'CurrentVersion'

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    • Article Type: General
    • Product: Aleph
    • Product Version: 22

    Problem Symptoms:
    * After upgrading a PC to Java 8 (Java Virtual Machine 1.8) Aleph printouts dont work anymore.

    Instead there is this error message

    Error: Registry key 'Software\JavaSoft\Java Runtime Environment'\CurrentVersion'
    has value '1.8', but '1.7' is required.
    Error: could not find java.dll
    Error: Could not find Java SE Runtime Environment.

    Cause:
    Caused by a Java problem: Java upgrade did not worked correctly but the PC has a mixture of Java 7 and 8 files as uninstalling the Java 7 files did not work correctly.
    (See also discussion here: http://stackoverflow.com/questions/15277496/registry-key-has-value-1-7-but-1-6-is-required-java-1-7-is-installed).

    Resolution:
    Follow these instructions to delete the outdated Java version 7 from the PC: https://java.com/en/download/help/uninstall_java.xml

    Another option is to delete java.exe, javaw.exe and javaws.exe present in Windows/System32 manually on the affected PCs.

    • Article last edited: 11/4/2014