• Article Type: General
• Product: Aleph
• Product Version: 22

Problem Symptoms:
* After upgrading a PC to Java 8 (Java Virtual Machine 1.8) Aleph printouts dont work anymore.

Instead there is this error message

Error: Registry key 'Software\JavaSoft\Java Runtime Environment'\CurrentVersion'
has value '1.8', but '1.7' is required.
Error: could not find java.dll
Error: Could not find Java SE Runtime Environment.

Cause:
Caused by a Java problem: Java upgrade did not worked correctly but the PC has a mixture of Java 7 and 8 files as uninstalling the Java 7 files did not work correctly.
(See also discussion here: http://stackoverflow.com/questions/15277496/registry-key-has-value-1-7-but-1-6-is-required-java-1-7-is-installed).

Resolution:
Follow these instructions to delete the outdated Java version 7 from the PC: https://java.com/en/download/help/uninstall_java.xml

Another option is to delete java.exe, javaw.exe and javaws.exe present in Windows/System32 manually on the affected PCs.

• Article last edited: 11/4/2014